Good morning.
31 items moved while you were away. 24 filed automatically · 4 drafted for your approval · 3 need your judgement.
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A working demo, built from one broker's real week. Take a guided workflow, or explore it yourself.
Needs you judgement, not admin
CLIENT A Pty Ltd · Renewal · 41 days
Two quotes returned, two markets silent. Comparison prepared and chasers drafted. Pack ready to send with FSG attached.
CLIENT J · Recommendation report
Compliance gate blocked the send: commission disclosure missing. The fix is already prepared — disclosure drawn from the schedule.
Underwriter L · CLIENT E cyber · 7 days outstanding
Policy schedule and certificate of currency still not issued, three chases sent. A fourth is drafted with escalation to their manager — the client's tender closes Friday.
Live · 11:04 · phone call transcribed
Referral enquiry: transport operator, ~$3.8m turnover, fleet + liability, referred by CLIENT B. Caller details captured — no client record existed, nothing for you to type.
Done for you completed automatically · overnight and this morning
24emails classified and filed to client records
✓claim CLM-2214 acknowledged to CLIENT A · number captured
✓certificate of currency generated and sent · CLIENT G · 11 sec
✓renewal data received and extracted · CLIENT H
✓invoice INV-4471 reconciled and filed · paid day 9 of 14
3drafts prepared and queued above
How the certificate happened
09:12Outlook email detected — third-party certificate request
09:12Matched to CLIENT G
09:12Certificate generated from live policy schedule
09:12Reply drafted, certificate attached
09:13Compliance test passed
09:13Sent on standing approval · filed to Outlook + broking system
Today's renewals stage · days to term
| CLIENT A Pty Ltd | 41d | Needs approval | |
| CLIENT H Group | 17d | On track | |
| CLIENT K & Co | 55d | Assembled |
Work
Everything that arrived, already read, classified and threaded to its client. Outlook untouched — the layer reads alongside it.
This morning click an item
CLIENT A (director) — Re: turnover update
"gone up about $2m, does that change anything?"
Insurer Q — Quotation attached · ISR renewal, CLIENT A
Premium $38,400 · valid to 10/10 · extracted from the attachment
Head contractor (3rd party) — Certificate of currency required · CLIENT G
Certificate generated from the live schedule in 11 seconds · reply sent on standing approval
Web form — New enquiry · café fit-out, contents + liability
Opens Nov · qualification questions drafted · nothing died in the inbox
Underwriter L — RE: RE: RE: cyber schedule
"chasing internally, bear with us" · SLA clock day 7 · 4th chase drafted with escalation
Selected item what the layer did
Clients
One file per client, assembled live from the systems you already run.
| Client | Segment | Earn | Policies | Renewal | Status |
|---|---|---|---|---|---|
| CLIENT A Pty Ltd | Manufacturing | $14.2k | 4 + 1 gap | 25/10 · 41d | Needs approval 1 claim open |
| CLIENT B Group | Transport | $9.8k | 3 | 01/12 | On track |
| CLIENT C & Co | Professional services | $6.1k | 2 | 14/02 | Quiet |
| CLIENT D Holdings | Property | $11.4k | 5 | 30/09 · 14d | On track |
CLIENT A Pty Ltd
Manufacturing$14.2k earnRenewal 41d1 claim openPolicy schedule SOURCE Billing · live
| Policy | Insurer | Premium | Renews | Status |
|---|---|---|---|---|
| Property (ISR) | Insurer Q | $38,400 | 25/10 | 2 of 4 quotes in |
| Public liability | Insurer C | $6,180 | 25/10 | Quoted |
| Motor fleet | Insurer V | $9,760 | 25/10 | Claim open CLM-2214 |
| Cyber | Insurer Z | $4,350 | 25/10 | Quoted, client undecided |
| Management liability | — | — | — | Gap flagged: turnover now > $5m |
Renewal · stage 4 of 6 engage market
2 markets outstanding · chases drafted
Go to market one brief, every insurer · SEND VIA exchange · portals · email
Insurer Q exchange rail
Quote in · $38,400Insurer C exchange rail
Quote in · $41,900Insurer V portal · pre-filled
Brief readyInsurer Z portal · pre-filled
Brief readyUnderwriter L email submission
DraftedInvoicing same day, tracked to paid
Invoice INV-4512 · renewal completion
Drafted at completion · premium funding attached · payment prompts + card on file once issued · awaiting approval
Timeline every system, one thread
| Today | Claim CLM-2214 acknowledged to client automatically · insurer lodgement confirmed, number captured FILED Outlook + broking system |
| Yest. | Email: turnover +$2m → endorsement record opened · insurer disclosure drafted · ML gap flagged |
| Mon | Renewal pack drafted (letter, FSG auto-attached, data request) · awaiting send |
| 28/8 | Invoice INV-4471 issued same day as completion · paid · filed |
Documents click one to review · extracted, not just stored
| Property policy 25/26 Sum insured $6.2mExcess $25,000 |
| Client email 03/09 Intent: endorsementTurnover +$2m |
| Insurer quote (Q) Premium $38,400Valid to 10/10 |
| Certificate of currency Generated on request · 11 sec |
Compliance continuous tests · red-amber-green
| FSG on every pack | 9/9 |
| Commission disclosed | Pass |
| Underinsurance check | In band |
| Needs analysis aging | |
| Cyber advice trail |
Pipeline
Every enquiry from every channel — phone, email, web, referral — captured whether or not anyone had time. Conversion this quarter: 4 of 19 (21%), measured for the first time. Enquiries died untouched: 0 (was 6).
New · auto-captured
Transport operator · fleet + liability
~$3.8m turnover · referred by CLIENT B · captured from a phone call at 11:04, transcribed — follow-up drafted
Café fit-out · contents + liability
Opens Nov · qualification questions drafted from the web form
Working
Engineering firm · PI + liability
Day 4 · proposal drafted from their capability statement · awaiting your review
Childcare group · property + ML
Day 9 · quotes back from 3 markets · compare ready
Won → renewal record created
Gym chain · 3 policies
Won last week · renewal record auto-created for next year · invoice issued same day
Team
The management plane: exceptions, stuck work and one reconciled number — not an employee-surveillance dashboard. Exceptions, not surveillance.
Needs a leader exceptions first
Broker P: 14 drafts unactioned 3+ days
Adoption signal, not a telling-off: which queues aren't earning trust?
Underwriter L: 3 documents outstanding > 5 days across 2 books
Pattern logged · branch-level escalation drafted, carrying the numbers
Regretted-loss review: 3 clients flagged at risk
No contact in 90 days + renewal inside 60 · outreach drafted
One number set reconciled to billing · every altitude
Branch YTD: $2.41m booked vs $2.38m budget
Same figure from billing, per book and rolled up. The three-conflicting-targets problem retired.
Books health · hours returned
| Book | Clients | Retention (regretted) | Renewals 30d | Overdue | Stuck >48h | Drafts unactioned | Hours returned MTD |
|---|---|---|---|---|---|---|---|
| Broker J | 152 | 93.8% | 12 | 1 | 1 | 6 | 41 |
| Broker M | 138 | 95.1% | 9 | 0 | 2 | 3 | 37 |
| Broker P | 171 | 91.2% | 15 | 3 | 1 | 14 | 22 |
| Assistant pool | — | — | — | — | — | 5 | 58 |
Compliance RAG across the branch · evidence exportable
| FSG attachment | 3 books · pass |
| Commission disclosure | Pass |
| Needs-analysis currency | 5 aging · drafts ready |
| Advice trail on open decisions | 2 items · notes drafted |
Underwriter SLA days to documents
| Insurer Q | 1.2 days | |
| Insurer C | 2.8 days | |
| Underwriter L | 7+ days · 3 open |
The slow get named with data. Escalations carry the numbers.
CLIENT A
Your insurance · everything in one place, no emails needed
What do you need?
Ask about my cover"Am I covered if…?"
Start or check a claimLodge in minutes, or see where an existing claim is up to.
Get a certificateGenerated from your live policy schedule.
Active claim CLM-2214 · motor fleet
Reported
Acknowledged — within minutes
Lodged with your insurer
Claim number received · CLM-2214
Assessment — assessor contact expected Thu
Resolved
Your policies
| Property | renews 25/10 | Current |
| Liability | renews 25/10 | Current |
| Motor fleet | claim in progress | Claim open |
| Cyber | quote with you | Decision pending |
Documents
| Renewal documents | Download |
| Certificates | Download |
| Invoices | Download |
| Policy wording | Download |